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I have been a SchoolFront user for three years and enjoy it immensely…Overall, the best thing since sliced bread.
~ Wendy Wurz,
Teacher, RCSD
I cannot think of any other tool that has so empowered parents and students.
~ Carol Sherwood,
Teacher, RCSD
I feel confident using the site because I know the data is backed up daily, so if there ever should be a problem, I won't have lost weeks, or even days, worth of data.
~ Pati Primarano,
Teacher, RCSD
This has been an excellent resource for our students and their families; it is way for parents to connect to what their child is doing in school.
~ Susan Towey,
Teacher, RCSD
Love the program. This program saves a ton of time.
~ Rose Gulley,
Teacher, RCSD
I love this site. It's a real help. I just wish all teachers felt it was worth their time to help my child a little more.
~ Katherine Richards,
Parent, RCSD
SchoolFront provides the basis for T.E.A.M. (Together Everyone Achieves More), with a way to have an ongoing communication between teacher / parent / student.
~ Wendy Wurz,
Teacher, RCSD
SchoolFront is great because they design it specifically for your school’s needs so that you can get your work done faster and more efficiently!
~ Mike Reed,
IT Manager, The Howe School
If I find a bug, or something that could be reworked to improve service, all I had to do was email SchoolFront and they would take care of it, plus ask for more information. With the death of customer service all over the map, this is a true rarity.
~ Pati Primarano,
Teacher, RCSD

support help helpdesk consulting

Complete System and User Support

Comprehensive User Support

FrontEdge Inc. provides a suite of technical support tools to meet the support needs of all users and limit impact to the school or district's IT staff. These support tools are backed by the able and resourceful members of the SchoolFront Support Team who promptly and comprehensively address support requests when users cannot find the help they need in the online support tools alone. Easy and Secure Access to Support Resources

SchoolFront users are given secure access to the SchoolFront Support Portal using a unique username and password. The Support Portal is accessed just as SchoolFront is, online from any Internet-connected computer at any time from anywhere.

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Online Help, Documentation, and Support Tools

The SchoolFront Support Portal includes a variety of tools to help users learn to use the software and address issues they encounter in the system.

Click on an item on the left for more information.

Frequently Asked Questions (FAQ) Blog
 
Online Help
 
Request Support
 
New Feature Request
 

Frequently Asked Questions (FAQ) Blog

When users encounter issues using SchoolFrontSM or simply do not know how to do something specific in the software, the first place they can go for insight is the SchoolFront FAQ page in the SchoolFrontSM Support Portal.

SchoolFront FAQ content is maintained by the Support Team in a blog format, which they continually add to and edit to ensure relevancy and comprehensiveness. In this format users can rate the helpfulness of the SchoolFront FAQ content so that other users can skip to the most helpful content and so that the Support Team can revise or otherwise increase the helpfulness of low-rated content.

The SchoolFront Support Team posts the questions and responses to many user inquiries submitted via the “Request Help” form to the SchoolFront FAQ blog, so there is a good chance that users will find the answers they are looking for in this section of the Support Portal.

Online Help

For users of all roles (teachers, administrators, parents, students, counselors, and mentors) looking for initial system training or instructions for performing a specific task, the SchoolFront Online Help section of the Support Portal provides step-by-step instructions for performing all tasks supported by the SchoolFront school management system.

Users of Online Help can navigate through help content by topic and then by role, (e.g. “getting started” and then “teacher”).

Help content is written simply with easy-to-follow, often enumerated steps and includes multimedia support such as graphics and demonstration videos to support user comprehension where appropriate.

Request Support

Users who discover bugs or who would like to receive assistance from a member of the SchoolFrontSM Support Team can submit a Help Request using a form in the SchoolFront Support Portal.

The SchoolFront Support Team will respond promptly to requests and, if necessary, the FrontEdge Inc. Development Team will address critical bugs.

Generally if the Support Team is able to answer a user’s question, they will post the question and response to the SchoolFront FAQ Blog so that other users can benefit from the content. Bug fixes and system patches are applied centrally to the SchoolFront system so that all users, not just the user who reported the bug, reap the benefit of the fix.

New Feature Request

The FrontEdge Inc. Development Team works to continuously improve the features and functionality available in SchoolFront to address the evolving needs of SchoolFrontSM users by means of customer feedback and customer and industry research/benchmarking.

Users who would like, or who need, new system features or reports (or even adjustments to existing features or reports) can submit requests to the FrontEdge Inc. Development Team through the SchoolFront Support Portal.

If a requested report or new/enhanced functionality is critical to a teacher, administrator or district the SchoolFront but is deemed by the FrontEdge Inc. team to be of proprietary value only to the school or district from which the request came, the Support Team will reach out to the district administrators to discuss custom development.

All special services and costs, if applicable, are identified and agreed upon prior to the start of custom development activities.

               

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